Multi-tenant service management in a voip network

ABSTRACT

A system and method for aggregating services within a VoIP network. The VoIP network comprises a plurality of vendors, resellers, and users, and each reseller aggregates a plurality of services from the vendors and other resellers. Each type of service may be organized into two or more tiers, with each tier including one or more services. Each tier is presented to downstream users as a single price and is re-branded with the reseller&#39;s branding elements. Downstream users can select a desired service from a given tier, and the tier may automatically select a service that maximizes the profit for the reseller.

BACKGROUND

1. Field of the Invention

The present invention relates generally to Voice over Internet Protocol(VoIP) communications, and in particular to managing telephone numbersand other services in a VoIP network platform.

2. Description of the Related Art

Many enterprises and consumers are replacing their traditional analogtelephone service with VoIP service. VoIP offers many advantages overtraditional analog telephone service, including cost savings,flexibility, advanced features, and integration with database andcustomer relationship management (CRM) software. A multitude of VoIPvendors have emerged to supply customers with the software and hardwarecomponents necessary to provide VoIP service. As a result, end-usershave a wide variety of VoIP suppliers to choose from when purchasingsoftware and hardware equipment. Also, VoIP communication solutionproviders have a wide variety of VoIP suppliers to choose from whenprovisioning hardware and software equipment to their end users.

As is often the case in heterogeneous VoIP networks, various resellersoften have a variety of different relationships and interfaces tomanage, and these interfaces may resemble a swivel-chair approach inwhich each interface is unique and handled separately. To manage eachrelationship or service within a specific platform, a reseller may haveto switch between different software interfaces and/or applications foreach separate service provided within the VoIP network platform. As usedherein, a VoIP network platform may be broadly defined as a networkinfrastructure and user equipment capable of carrying voice signals aspacketized data over an Internet Protocol (IP) network. A VoIP networkplatform may comprise at least the following hardware and softwarecomponents and features: feature servers, softswitches, sessioninitiation protocol (SIP) trunks, enhanced 911 (E911), direct inwarddialing (DID), billing services, least cost routing, PBX equipment, anduser devices. For each of these components, a VoIP provider may havemany different suppliers to choose from when building its VoIPcommunication platform.

For example, a reseller may be tasked with selecting and activating atelephone number from one of many different telephone number providers.Providing interfaces to each of the different telephone number suppliersand managing the total inventory of telephone numbers may be a challengefor VoIP resellers. Therefore, there exists a need in the art formethods and mechanisms to aggregate and resell VoIP services in a VoIPnetwork platform.

SUMMARY

Various embodiments of systems and methods for managing VoIP servicescontemplated.

In various embodiments, a first reseller may be connected to multipletelephone number vendors and/or resellers, and the first reseller mayexecute a multi-tenant system management software application configuredto aggregate a plurality of telephone numbers from these suppliers. Thesoftware application may be configured to allow the first reseller togroup the available telephone numbers into separate pricing tiers. Then,the first reseller may present these separate tiers to their customersand downstream resellers. The telephone numbers provided for sale by thefirst reseller may be re-branded with the first reseller's brandingelements.

Each tier group may have a single price that applies to all of thetelephone numbers being resold in the tier group. A lower level reselleror end-user coupled to the first reseller may select from the firstreseller's tier groups. The software application may be configured toselect from within the tier group in order to maximize the profitgenerated for the first reseller. For example, while each of thetelephone numbers in a given tier group may be sold at a first price,the cost of telephone numbers to the first reseller (from a variety ofsources) may vary over a wide range. The software application may beconfigured to automatically select from the cheapest telephone numbersfirst so as to maximize the profit margin for the first reseller.

In one embodiment, a second reseller may be connected downstream fromthe first reseller in the VoIP network platform. The second reseller maycreate their own tiers of phone numbers to sell to their own end-usersand downstream resellers. These sets of tiers may be different from thetiers of phone numbers created by the first reseller. Also, the tiersmay be set up so that if a downstream user or reseller of the secondreseller selects a telephone number from a given tier, then the tier maybe set up by default to select from the available phone numbers in a waythat maximizes the margin for the second reseller. Furthermore, moreresellers may be positioned below the second reseller, and each resellermay aggregate telephone numbers into separate tiers that are unique toeach specific reseller.

In one embodiment, historical data may be generated and tracked for aplurality of telephone numbers that are utilized in the VoIP networkplatform. Each telephone number may a variety of attributes associatedwith the telephone number, and the VoIP service provided to the specifictelephone number may be based on multiple relationships with otherservice providers. For example, a given telephone number may have aprice, an E911 association, reseller association, SIP trunk vendor, aswell as other relationships and attributes. Each of these relationshipsand attributes may be tracked for each telephone number in the VoIPsystem, and any time a change is detected, then a status of thetelephone number may be stored in a versioning database.

These and other features and advantages will become apparent to those ofordinary skill in the art in view of the following detailed descriptionsof the approaches presented herein.

BRIEF DESCRIPTION OF THE DRAWINGS

The above and further advantages of the methods and mechanisms may bebetter understood by referring to the following description inconjunction with the accompanying drawings, in which:

FIG. 1 illustrates one embodiment of a portion of a VoIP networkplatform.

FIG. 2 illustrates one embodiment of a reseller and the reseller'sconnections to vendors, users, and other resellers.

FIG. 3 illustrates one embodiment of the aggregation of telephonenumbers provided by a variety of vendors and resellers.

FIG. 4 illustrates one embodiment of VoIP system management softwareapplication.

FIG. 5 illustrates one embodiment of an activation path and deactivationpath of a telephone number.

FIG. 6 illustrates one embodiment of the various pricing groups within atier.

FIG. 7 is a generalized flow diagram illustrating one embodiment of amethod for selecting a telephone number from a tier.

FIG. 8 illustrates one embodiment of a versioning database.

FIG. 9 illustrates one embodiment of the activation of a telephonenumber through multiple resellers.

FIG. 10 is a generalized flow diagram illustrating one embodiment of amethod for aggregating VoIP services at a given reseller.

FIG. 11 is a block diagram of one embodiment of a cloud based VoIPcoupled to a multi-hierarchy of resellers.

DETAILED DESCRIPTION OF EMBODIMENTS

In the following description, numerous specific details are set forth toprovide a thorough understanding of the methods and mechanisms presentedherein. However, one having ordinary skill in the art should recognizethat the various embodiments may be practiced without these specificdetails. In some instances, well-known structures, components, signals,computer program instructions, and techniques have not been shown indetail to avoid obscuring the approaches described herein. It will beappreciated that for simplicity and clarity of illustration, elementsshown in the figures have not necessarily been drawn to scale. Forexample, the dimensions of some of the elements may be exaggeratedrelative to other elements.

This specification includes references to “one embodiment”. Theappearance of the phrase “in one embodiment” in different contexts doesnot necessarily refer to the same embodiment. Particular features,structures, or characteristics may be combined in any suitable mannerconsistent with this disclosure. Furthermore, as used throughout thisapplication, the word “may” is used in a permissive sense (i.e., meaninghaving the potential to), rather than the mandatory sense (i.e., meaningmust). Similarly, the words “include”, “including”, and “includes” meanincluding, but not limited to.

Terminology. The following paragraphs provide definitions and/or contextfor terms found in this disclosure (including the appended claims):

“Comprising.” This term is open-ended. As used in the appended claims,this term does not foreclose additional structure or steps. Consider aclaim that recites: “A system comprising a server . . . .” Such a claimdoes not foreclose the system from including additional components(e.g., a network, a reseller, a vendor).

“Configured To.” Various units, circuits, or other components may bedescribed or claimed as “configured to” perform a task or tasks. In suchcontexts, “configured to” is used to connote structure by indicatingthat the units/circuits/components include structure (e.g., circuitry)that performs the task or tasks during operation. As such, theunit/circuit/component can be said to be configured to perform the taskeven when the specified unit/circuit/component is not currentlyoperational (e.g., is not on). The units/circuits/components used withthe “configured to” language include hardware—for example, circuits,memory storing program instructions executable to implement theoperation, etc. Reciting that a unit/circuit/component is “configuredto” perform one or more tasks is expressly intended not to invoke 35U.S.C. §112, sixth paragraph, for that unit/circuit/component.Additionally, “configured to” can include generic structure (e.g.,generic circuitry) that is manipulated by software and/or firmware(e.g., an FPGA or a general-purpose processor executing software) tooperate in manner that is capable of performing the task(s) at issue.“Configured to” may also include adapting a manufacturing process (e.g.,a semiconductor fabrication facility) to fabricate devices (e.g.,integrated circuits) that are adapted to implement or perform one ormore tasks.

“First,” “Second,” etc. As used herein, these terms are used as labelsfor nouns that they precede, and do not imply any type of ordering(e.g., spatial, temporal, logical, etc.). For example, for a VoIPnetwork having five resellers, the terms “first” and “second” resellerscan be used to refer to any two of the five resellers.

“Based On.” As used herein, this term is used to describe one or morefactors that affect a determination. This term does not forecloseadditional factors that may affect a determination. That is, adetermination may be solely based on those factors or based, at least inpart, on those factors. Consider the phrase “determine A based on B.”While B may be a factor that affects the determination of A, such aphrase does not foreclose the determination of A from also being basedon C. In other instances, A may be determined based solely on B.

Referring now to FIG. 1, one embodiment of a portion of a VoIP networkplatform is shown. VoIP phone 113 and wireless phone 114 may beconfigured to originate VoIP calls. VoIP phone 113 and wireless phone114 are representative of any number of VoIP phones and wireless phones,respectively, which may be part of a VoIP network platform. VoIP phone113 and wireless phone 114 are connected to internet protocol (IP)network 135, through which they are connected to feature server 117. IPnetwork 135 may be a session initiation protocol (SIP) trunk or anyother type of IP connection, link, or network.

Feature server 117 may provide a plurality of features for calls routedto and from VoIP phone 113 and wireless phone 114. The plurality offeatures may comprise auto attendant, voicemail, call forwarding, clickto call, find me follow me, caller ID, speech recognition, integratedvoice response, text messaging, short-message service (SMS), do notdisturb, shared call appearance, shared line appearance, simultaneousring, busy lamp field, line state monitoring, and others. The term“call” may refer to a voice call or to a multimedia call containingvideo, audio, text, and/or other data. Also, “call” may refer to aconnection between two users or to a connection between a plurality ofusers, like in a multi-party conference call.

Feature server 117 is also connected to softswitch 118 through whichcalls may be terminated and routed through the internet 165. In oneembodiment, feature server 117 and softswitch 118 may be combined intoone unit. In another embodiment, feature server 117 may incorporate allof the functionality of softswitch 118. In a further embodiment,softswitch 118 may incorporate all of the functionality of featureserver 117. Once calls are routed to the internet 165, the calls may berouted to the public switched telephone network (PSTN) 185, to othersoftswitches, or to other networks or routers not shown in FIG. 1.

VoIP phones 125 and 126 are connected to IP network 134, through whichthey are connected to feature server 127. Feature server 127 is alsoconnected to softswitch 128 through which calls may be terminated androuted to the internet 165. Softphones 175 and 176 are connected toPrivate Branch Exchange (PBX) 166 through which they are connected to IPnetwork 186. Softphones 175 and 176 may be software applicationsinstalled on networked computers that are equipped with microphones andspeakers. PBX 166 may be representative of any number of PBX's which maybe connected to any number of IP networks within the VoIP networkplatform. Calls originating from softphones 175 and 176 may be routedfrom IP network 186 to feature server 167. Feature server 167 mayprovide a plurality of features for calls routed to and from softphones175 and 176. Feature server 167 is also connected to softswitch 168through which calls may be terminated and routed to the internet 165.

Reseller 155 is also connected to the internet 165, and reseller 155 isrepresentative of any number of resellers or VoIP providers that maysell or provide various VoIP services within the VoIP network. Reseller155 may connect to cloud software as a service (SaaS) 105 via internet165, and reseller 155 may access a VoIP system management softwareapplication (not shown) in cloud SaaS 105. The VoIP system managementsoftware application may allow reseller 155 to configure the componentsof the VoIP network platform to route and treat calls for the users. TheVoIP system management software application may also allow reseller 155to interface to various vendors, suppliers, and other resellers viabuilt-in application programming interfaces (APIs) of the application.FIG. 1 illustrates one embodiment of a VoIP network platform. Otherconfigurations of VoIP network platforms consisting of other types ofcomponents and devices are possible and are contemplated.

Turning now to FIG. 2, a block diagram of one embodiment of a resellerrunning a SaaS application is shown. Reseller 205 may connect to VoIPsystem management SaaS 200 via the internet (not shown), and reseller205 may run a virtual instance of SaaS 200. Reseller 205 may manage thevirtual project partitioned from the multi-tenant VoIP system managementsoftware application executing in the cloud. Other resellers may alsoaccess VoIP system management SaaS 200 and manage their own individualvirtual projects.

The virtual instance of the software application may allow reseller 205to aggregate services from a wide variety of providers of different VoIPservices. As shown in FIG. 2, these aggregated services include SIPtrunking 210, hosted PBX 215, telephone numbers 220, and other services225. These services are shown within the virtual project bubble ofreseller 205 to indicate that these services are integrated into thevirtual project of reseller 205. Other services 225 are representativeof any number of other services (e.g., voicemail, video conferencing,storage, E911). Reseller 205 may also have a plurality of local,proprietary interfaces to its own VoIP services that may be aggregatedwith the other VoIP services accessed through SaaS 200.

Each service may be grouped into one or more tiers, and each of theservices of a single tier may be priced at the same level. These tiersmay be presented to users and resellers who are downstream purchasers ofVoIP services from reseller 205. The tiers that are shown arerepresentative of any number of tiers that may be utilized for eachservice. For example, SIP trunking services 210 may be split up intothree tiers 211-213, hosted PBX services 215 may be split up into threetiers 216-218, and telephone numbers 220 may be split up into two tiers221 and 222. Each service of other services 225 may also be organizedinto two or more tiers.

In one embodiment, reseller 205 may also utilize the multi-tenant SaaS200 residing in the cloud to add third-party services to its variousservice offerings and white-brand and sell those third-party services asif they were their own. In one embodiment, reseller 205 may connect tothe multi-tenant SaaS 200 via a portal application. The third-partyservices may be added to the various tiers in any suitable fashiondetermined by reseller 205. All of the services, including the local andthe third-party services, may be aggregated using the SaaS 200 andprovided to users 245 and resellers 250. Preexisting workflows and/ornewly generated workflows for a variety of tasks and functions may alsobe aggregated within the VoIP network using the SaaS 200. Resellers 250are representative of any number of resellers connected downstream fromreseller 205 that utilize various VoIP services from reseller 205. It isnoted that resellers 250 may also be coupled to other vendors 255, usingthe same multi-tenant SaaS 200 utilized by reseller 205.

In the embodiment shown in FIG. 2, reseller 205 may utilize themulti-tenant SaaS 200 to interface to external vendors, such as SIPtrunking vendors 230, hosted PBX vendors 235, and telephone numbervendors 240. The multi-tenant SaaS 200 may include an applicationprogramming interface (API) to each of the vendors. The API's may bebuilt-in to the SaaS 200, and reseller 205 may be able to utilize theseAPIs for interfacing to these various external vendors of VoIP servicesin a unified software environment. In various embodiments, SaaS 200provides a common interface for accessing and utilizing the variousdistinct APIs that may be needed for each of vendors 230, 235, and 240.For example SaaS 200 may include translation mechanisms (software and/orhardware) to translate the various APIs to a common API. In this manner,reseller 205 has a single common interface which provides simplifiedmanagement of the various services provided by the vendors.

The underlying SaaS 200 and database may utilize a multi-tenantarchitecture for multiple resellers, vendors, and users. The interfaceto the SaaS 200 and database allows for ease of aggregation of thevarious VoIP services that are being provided in the VoIP network. Forexample, the SaaS 200 may be configured to allow telephone numberorigination services to be aggregated. Through the use of an interfaceto the SaaS 200, resellers may be able to manage telephone numberactivation for their downstream customers for any telephone numbersourced from any of their upstream vendors or resellers.

Referring now to FIG. 3, one embodiment of the aggregation of telephonenumbers provided by a variety of vendors and resellers is shown.Reseller 325 may combine telephone numbers from upstream providers'tiers into a common tier within its platform, and reseller 325 mayresell the common tier as a single-priced tier to its customers and todownstream resellers. Also, reseller 325 may prioritize the order inwhich telephone numbers are selected from a given tier to maximizemargin. Each reseller shown in FIG. 3 may be configured to execute, orotherwise access, a unified software application for aggregatingtelephone numbers from a variety of vendors and resellers. In oneembodiment, the unified software application may be a multi-tenant SaaSthat is accessed through a web portal.

Downstream resellers may also be coupled to reseller 325 for obtainingtelephone numbers. For example, reseller 335 may combine telephonenumbers obtained from tiers 326 and/or tier 327 of reseller 325 withother telephone numbers obtained from other vendors 340 into a singletier 336. Tier 337 may also be created in a similar fashion by combiningvarious telephone numbers from the tiers of upstream resellers andvendors.

Vendor 305 may group telephone numbers into three separate tiers 306,307, and 308. Tiers 306-308 are representative of any number of tierswhich may be utilized by vendor 305. As shown, tier 308 may includetelephone numbers 320 and 321 and any number of other telephone numbers.Similarly, tiers 306 and 307 may include any number of telephonenumbers. The reasons for grouping together telephone numbers into tiersmay be based on any of various types of criteria (e.g., pricing,geographical location, toll-free numbers).

Similarly, vendor 310 may group its supply of telephone numbers into atleast three separate tiers 311, 312, and 313. Also, vendor 315 may groupits inventory of telephone numbers into three separate tiers 316, 317,and 318. Reseller 325 may also be coupled to any number of other vendorsnot shown in FIG. 3. Also, one or more of vendors 305, 310, and 315 mayalso be resellers of telephone numbers and/or other VoIP services.

As shown in FIG. 3, reseller 325 may aggregate telephone numbers fromtiers 306, 313, and 318 into tier 326. Also, reseller 325 may aggregatetelephone numbers from tiers 308 and 318 into tier 327. Reseller 325 maymake tiers 326 and 327 available to downstream users and resellers.Tiers 326 and 327 may be white-branded such that the telephone numbersin tiers 326 and 327 may be rebranded by reseller 325 and appear asthough they are sourced directly from reseller 325.

This pattern may continue on down through the lower levels of the VoIPnetwork platform. Reseller 335 may be coupled to reseller 325 and othervendors 340. Other vendors 340 are representative of any number ofvendors which may supply telephone numbers to reseller 335. Tiers 336and 337 may be created by grouping together telephone numbers from anynumber of vendors and resellers. Reseller 335 may aggregate a pluralityof telephone numbers from a plurality of resellers and vendors and thenresell these telephone numbers in a white-label fashion through a singleinterface. Downstream resellers (e.g., reseller 350) that are coupled toreseller 335 may also aggregate and resell telephone numbers in a singleinterface.

Although not shown in FIG. 3, reseller 335 may be coupled to vendors305, 310, and 315, and tiers 336 and 337 may include various telephonenumbers from vendors 305, 310, and 315. For example, reseller 335 mayhave an alternate connection (either direct or indirect, shown as adashed line) to vendor 305, and telephone number 320 of tier 308 may beavailable through this connection. Also, reseller 335 is coupled to tier327 of reseller 325, which also includes telephone number 320. In thiscase, there are two paths through which telephone number 320 may be madeavailable to reseller 335. In various embodiments, these two paths(either logical and/or physical) may correspond to different pricepoints, and the software application may be configured to automaticallyselect the path for telephone number 320 that gives the lowest price toreseller 335 or otherwise chooses the path which maximizes some benefitto the reseller 335 (whether cost or otherwise). This concept may beapplied for other resellers as well, and with many interconnectionsbetween resellers and vendors, many telephone numbers may be obtained bya particular reseller through two or more paths. The softwareapplication may be configured to select the cheapest available path fromthe multiple paths that are possible for a specific telephone number.

In some embodiments, the myriad interconnections between resellers andvendors may make it possible for a telephone numbers to return back tothe reseller that originally sold the telephone number into the VoIPnetwork. In these cases, the software application may be configured toprevent loop-back, such that a given telephone number may be preventedfrom being sold back to a reseller or vendor that previously sold thegiven telephone number.

Any reseller may utilize the unified software application withpre-integrated APIs to a variety of vendors and resellers, and thissoftware application may also allow a reseller to manually load aninventory of telephone numbers and pricing information into the softwareapplication. The reseller may then aggregate the telephone numbers froma variety of sources and then organize these telephone numbers intopricing groups, and the pricing groups may be sold to downstreamcustomers as the reseller's own telephone numbers.

The connections shown in FIG. 3 are not the only connections that may bemade between the various entities. For example, although not shown inFIG. 3, vendors 305, 310, and 315 may be coupled to additional resellersand users besides just reseller 325. Also, each reseller shown in FIG. 3may be connected to any number of vendors and other resellers. Also,each reseller shown in FIG. 3 may be connected to any number of othervendors (e.g., E911, SIP trunking, least cost routing, billing services)providing other services besides just telephone numbers. In someembodiments, vendors 305, 310, and 315 may also supply additional VoIPservices in addition to telephone numbers.

Turning now to FIG. 4, a block diagram of one embodiment of a VoIPsystem management software application is shown. VoIP system managementsoftware application 410 is coupled to a database 455 through a Softwareas a Service (SaaS) database manager 430. The VoIP system managementsoftware application 410 is representative of any number of systemmanagement software applications that may be coupled to a singledatabase 455, multiple databases, or an instance of the database 455.The VoIP system management software application 410 may be configured torun on a Microsoft Windows®, Linux®, Unix®, Solaris®, or other operatingsystem hosted by a server or other computing device. In one embodiment,each reseller in a VoIP network may utilize an instance of softwareapplication 410 to manage relationships and interfaces between vendors,other resellers, and clients. In another embodiment, each reseller mayshare software application 410 in a multitenancy environment. In thisembodiment, software application 410 may be virtually partitioned foreach unique reseller.

The VoIP system management software application 410 may be comprised ofat least a user interface 405 and a SaaS library 415. The user interface405 may allow an administrator, technician, salesperson, or other personto configure or manage VoIP features, services, components, and useraccounts. The SaaS library 415 may allow for bi-directionalcommunications between the VoIP system management software application410 and the SaaS 430. The SaaS library 415 may be configured tocommunicate in accordance with the SaaS API.

In one embodiment, web services 420 may manage the API calls between theVoIP system management software application 410 and SaaS 430 over anetwork. The network may be any of a variety of networks, such as a LAN,such as an Ethernet network, Fiber Distributed Data Interface (FDDI)network, token ring network, and wireless local area network (WLAN)based on the Institute of Electrical and Electronics Engineers (IEEE)802.11 standards (Wi-Fi), and/or a WAN, such as the Internet, cellulardata network, or other data communication network. In anotherembodiment, the VoIP system management software application 410 and SaaS430 may reside on the same server or computing device.

In one embodiment, the VoIP system management software application 410may access database 455 through SaaS 430. In another embodiment, theVoIP system management software application 410 may use a differentapplication to access and manage the database 455. For example, theapplication to access and manage the database 455 may be another SaaSapplication, a platform as a service (PaaS) application, or othersoftware application.

In one embodiment, SaaS 430 comprises a database management layer 450, atransaction history layer 445, a security layer 440, and a jobmanagement layer 435. The database management layer 450 may constitutethe interface to the database 455. The database management layer 450 maycommunicate with the database 455 by complying with the database 455API. The transaction history layer 445 may keep a log of recenttransactions that have modified the database. The log may be comprisedof a catalog of the database objects that have been added or deleted,times when the changes were made, users who made the changes, and otherinformation. The transaction history layer 445 may allow fortransactions to be rolled back.

The security layer 440 may control access to portions of the databasebased on the role or group making the request. Several different VoIPsystem management software applications 410 may access a single database455, and each VoIP system management software application 410 may beallowed to access only data or objects in the database 455 relevant totheir specific VoIP network platform. In one embodiment, the securitylayer 440 may prevent unauthorized access of credit card numbers storedin database 455 for users not associated with the requesting VoIP systemmanagement software application 410. In another embodiment, the securitylayer 440 may secure other private information in the database andprevent unauthorized users or systems from acquiring this privateinformation.

The job management layer 435 may provide batching of tasks for actionsfrequently performed. The tasks may be any of a variety of tasksassociated with accessing the database, including: storing new objectsin the database, deleting objects already in the database, addingattributes to an object in the database, modifying schema, and manyothers. The job management layer 435 may also provide a user interface,giving a user access to the selection and batching of tasks. Additionallayers not pictured may be added to the SaaS 430, offering otherservices to the VoIP system management software application 410 whenaccessing the database 455. In another embodiment, the layers 435, 440,445, and 450 may be arranged in a different order than the order shownin FIG. 4. In a further embodiment, some layers may be omitted and otherlayers not shown may be added.

The database 455 may store information associated with a VoIP network.The data may be stored in database 455 and accessed by one or more VoIPsystem management software applications 410. The database 455 may be anactual physical database, or it may be an instance of a physicaldatabase. The database 455 may any of a variety of types of databases,including PostgreSQL®, Microsoft® SQL, Oracle®, Sybase®, Informix®MySQL, Intervase®, or other types.

Referring now to FIG. 5, one embodiment of an activation path anddeactivation path of a telephone number is shown. The example shown inFIG. 5 is based on the configuration illustrated in FIG. 3 betweenvendors, resellers, and users. In the example shown in FIG. 5, user 345is activating telephone number 320, which originates from vendor 305.Telephone number 320 may be processed by resellers 325 and 335 in orderto become available to and activated by user 345. In other embodiments,the chain of resellers and vendors may be longer or shorter than thatshown in FIG. 5 for the activation of a telephone number by an end-user.

Step 510 may be the activation path that telephone number 320 takes fromvendor 305 to reseller 325. Step 510 may constitute a transactionbetween vendor 305 and reseller 325. Telephone number 320 may be pointedto an IP address associated with reseller 325 and routed to reseller 325in step 510. Step 520 may be the activation path for telephone number320 from reseller 325 to reseller 335. Finally, step 530 may be thefinal path of telephone number 320 as it is provided to user 345 andactivated for use. User 345 may utilize telephone number 320 for VoIPservice for any length of time. Then, at some future point, user 345 maychange or cancel VoIP service for telephone number 320, resulting intelephone number 320 being deactivated.

When telephone number 320 is deactivated, then a reverse process maytake place to return telephone number 320 to the inventory of vendor305. Telephone number 320 may be returned to reseller 335 in step 540,and then telephone number 320 may traverse the path from reseller 335 toreseller 325 in step 550. Then, in step 560, telephone number 320 maytraverse the path from reseller 325 to vendor 305 to return to theinventory of available telephone numbers offered by vendor 305.

Turning now to FIG. 6, one embodiment of the various pricing groupswithin a tier is shown. The telephone numbers shown in tier 326 may havebeen aggregated from a plurality of vendors and resellers. The exampleshown in FIG. 6 is only one example of the pricing groups that may existwithin a single tier. Tier 326 shown in FIG. 6 corresponds to tier 326shown in FIG. 3, and tier 326 may be presented to downstream users andresellers by reseller 325.

The prices of the different pricing groups represent the cost ofacquiring these telephone numbers from upstream vendors and resellers byreseller 325. Pricing group A includes the cheapest telephone numbers intier 326, indicated with a single ‘$’, and these telephone numbersinclude numbers 605, 606, and 607, which are representative of anynumber of telephone numbers in pricing group A. Pricing group B includesthe next cheapest telephone numbers in tier 326 (after pricing group A),indicated with a double ‘$$’, and these telephone numbers includenumbers 615, 616, and 617, which are representative of any number oftelephone numbers in pricing group B. Pricing group C includes the mostexpensive telephone numbers in tier 326, represented by a triple ‘$$$’,and these telephone numbers include numbers 625, 626, and 627, which arerepresentative of any number of telephone numbers in pricing group C. Inother embodiments, tier 326 may have other numbers of pricing groupsgreater than or less than three.

A downstream user or reseller may wish to acquire a telephone numberfrom tier 326, and the telephone number may be automatically selectedfrom the cheapest pricing group (Group A) so as to maximize the profitfor reseller 325. If none of the telephone numbers from pricing group Afit the criteria determined by the user, then a telephone number frompricing group B may be selected. Likewise, if none of the telephonenumbers from pricing group B fit the criteria indicated by the user,then a telephone number from pricing group C may be selected.

A user may utilize a user portal to connect to reseller 325 forpurchasing and activating telephone numbers. Tier 326 may be displayedto the user via a user interface that is branded in accordance withreseller's 325 branding elements. In one embodiment, the user mayspecify one or more criteria that should be used for selecting atelephone number. For example, the user may specify a certain zip code,area code, or geographical area with which to associate the telephonenumber. Alternatively, the user may wish to select a vanity phone numberthat spells a specific word on the telephone keypad. After the user setstheir preferred criteria, the user interface may display a list oftelephone numbers that meet the criteria. In one embodiment, the listpresented to the user may include the cheapest telephone numbers at thetop of the list. Alternatively, only the cheapest telephone numbers(such as from pricing group A) may be shown in a first list to the user.If the user wishes for more choices, then telephone numbers from theother pricing groups (B and C) may be displayed to the user. Similarly,in one scenario, the user may wish for a toll-free telephone number, andpricing groups may be created within a tier with only toll-freetelephone numbers.

Referring now to FIG. 7, an embodiment of a method 700 for selecting atelephone number from a tier is shown. For purposes of discussion, thesteps in this embodiment are shown in sequential order. It should benoted that in various embodiments of the method described below, one ormore of the elements described may be performed concurrently, in adifferent order than shown, or may be omitted entirely. Other additionalelements may also be performed as desired. Method 700 may apply to theillustration of tier 326 shown in FIG. 6 with three different pricinggroups.

In one embodiment, method 700 may begin by receiving a user request fora telephone number from tier 326 (block 705). The user may be an actualend-user or another reseller, and the request may be made with certainspecified criteria indicating what type of telephone number is desired.Next, it may be determined if any available telephone numbers from groupA meet the criteria (conditional block 710). Since group A is the groupwith the cheapest telephone numbers, group A may be the first groupwithin the tier that is considered. In one embodiment, group A mayinclude telephone numbers that are within a certain range of prices, andthe cheapest telephone number(s) from group A may be the first telephonenumber(s) selected if they meet the required criteria. If a telephonenumber from group A meets the criteria (conditional block 710), then atelephone number may be selected from pricing group A and activated forthe end-user (block 715).

If a telephone number from group A does not meet the criteria(conditional block 710), then it may be determined if a telephone numberfrom group B meets the criteria (conditional block 720). If a telephonenumber from group B meets the criteria (conditional block 720), then atelephone number may be selected from pricing group B and activated forthe end-user (block 725). If a telephone number from group B does notmeet the criteria (conditional block 720), then it may be determined ifa telephone number from group C meets the criteria (conditional block730).

If a telephone number from group C meets the criteria (conditional block730), then a telephone number may be selected from pricing group C andactivated for the end-user (block 735). If a telephone number from groupC does not meet the criteria (conditional block 730), then a telephonenumber may be selected from any other available groups or if group C wasthe last group, then tier 326 may indicate to the end-user that notelephone numbers met the criteria (block 740). After blocks 715, 725,735, and 740, method 700 may end for the selection of this particulartelephone number.

Turning now to FIG. 8, one embodiment of a versioning database 800 isshown. Versioning database 800 may be utilized to keep track of thehistory for the plurality of telephone numbers within a VoIP network.Versioning database 800 is one example of a database, and other types ofdatabases may be formatted in any of various other manners and includeother types of information. Each reseller and vendor may have access toa portion of the versioning database corresponding to their own supplyof telephone numbers, and this portion of the versioning database mayinclude historical information for their specific telephone numbers.

As shown in FIG. 8, versioning database 800 includes listings fortelephone numbers ‘555-0000’, ‘555-0001’, and ‘555-0002’. Thesetelephone numbers are representative of any number of telephone numbersthat may be tracked in a versioning database. Other versioning databasesmay have thousands or millions of telephone numbers which may be trackedand in which the history of each telephone number may be stored.

Some of the fields of information for each telephone number may includea date field indicating the date of a change to any informationassociated with the telephone number. The fields may also include anE911 field, reseller field, voice mail service associated with thetelephone number, SIP trunk for routing of calls to the telephonenumber, a price that was paid for the telephone number, and any of avariety of other information fields. Any time there is a change with anyof the relationships, services, or other attributes of a telephonenumber, the change may be logged in versioning database 800.

For example, Vendor 805 may be setup to provide E911 service fortelephone number ‘555-0000’. Then, later changes to ‘555-0000’ mayinclude a change to vendor 810 for SIP trunking services, reseller 815may reallocate VoIP service, and E911 service may be transferred tovendor 820 from vendor 805. All of these events are logged in versioningdatabase 800 as shown in FIG. 8. Telephone number ‘555-0001’ has entriesin versioning database 800 to log that vendor 825 is a provider of voicemail service and vendor 830 is a provider of E911 service. Telephonenumber ‘555-0002’ may have entries in versioning database 800 forresellers 835 and 840 activating VoIP service, vendor 845 for voice mailservice, vendor 850 for SIP trunk service, and vendor 855 for E911service.

The entries shown in FIG. 8 represent only a small portion of entrieswhich may be included in versioning database 800. In some embodiments, aversioning database may also include information associated with theend-user of the telephone number, such as address, payment (credit card)information, billing statements, and other information. Versioningdatabase 800 may utilize any type of database for storing and organizingthe historical data associated with the VoIP network's telephonenumbers.

Referring now to FIG. 9, one embodiment of the activation of a telephonenumber through multiple resellers is shown. The telephone number may bepurchased by end-user 935 and provisioned through multiple resellersfrom the original reseller that is providing the telephone number. Inone embodiment, an origination director may be utilized to activate atelephone number. The origination director may determine how to activatethe telephone number, how to use available minutes, which switches toutilize during the activation process, and may perform other tasks,depending on the embodiment. The origination director may also bereferred to as a routing appliance. The origination director may utilizeSIP standards to communicate routing information to various switchingdevices. When a phone number is activated through many resellers of aVoIP reseller network, the activation process may traverse several hopsthrough the reseller network. During each hop through a reseller'splatform, the activation process may point to an IP address to movethrough the reseller's platform. The origination director may beconfigured to route the activation through the switches of eachconnection point as the activation traverses the reseller network to itsdestination. In some embodiments, a termination director may also beutilized in a similar fashion for terminating phone calls through theVoIP network platform.

In the example shown in FIG. 9, reseller 905 may be the original sourceof the telephone number, and after the telephone number has beenselected and purchased by end-user 935, reseller 905 may be notified ofthe activation of the telephone number. As shown in FIG. 9, thetelephone number may originate in tier 906. The telephone number may berouted to IP address 910, which is used to represent a routing of theactivation through the network of reseller 905.

From IP address 910, the activation signal may be propagated to tier 916of reseller 915. It is assumed for purposes of this discussion thatreseller 915 included the chosen telephone number within tier 916 of itstelephone number offerings. The activation may be routed through thenetwork of reseller 915 to IP address 920, and then the activation maybe propagated to tier 926 of reseller 925. Likewise, for purposes ofthis discussion, it is assumed that reseller 925 included the chosentelephone number within tier 926 of its telephone number offerings. Thenthe activation may be routed through the switching circuitry of reseller925 to IP address 930. From IP address 930, the activation may reachend-user 935 and the telephone number may then be setup and ready forVoIP service.

Generally speaking, an activation of a telephone number may utilize arouting appliance to propagate and point the telephone number to IPaddresses at exit points of a given reseller's network. The routingappliance may use SIP standards to communicate routing information tothe switching gear of each given reseller's network. This activation maythen allow end-user 935 to seamlessly activate their telephone numberfor VoIP service. In other embodiments, the numbers of resellerstraversed in the activation of a telephone number may be greater than orless than three.

Each reseller shown in FIG. 9 may run VoIP system management softwareapplication to configure and manage its VoIP individual networkplatform. In one embodiment, the VoIP system management softwareapplication may run on a server or computing device managed by eachreseller. In another embodiment, the VoIP system management softwareapplication may be an externally hosted software application. The VoIPsystem management software application may reside on a separatecomputing device from the computing device utilized by a given reseller.The computing device utilized by a given reseller may include a userportal software application or other type of software application forinterfacing and communicating with the externally hosted VoIP systemmanagement software application.

Referring now to FIG. 10, an embodiment of a method 1000 for resellingtelephone numbers is shown. For purposes of discussion, the steps inthis embodiment are shown in sequential order. It should be noted thatin various embodiments of the method described below, one or more of theelements described may be performed concurrently, in a different orderthan shown, or may be omitted entirely. Other additional elements mayalso be performed as desired.

In one embodiment, method 1000 may begin by a first reseller executing asoftware application to aggregate a plurality of telephone numbers froma plurality of vendors and/or other resellers (block 1005). The softwareapplication may be hosted in the cloud as a SaaS, and the first resellermay access the software application via a user portal running on anysuitable computing device. A portion of the telephone numbers may befrom the first reseller's own supply, and a portion of the telephonenumbers may be procured from the vendors and/or other resellers. Theplurality of telephone numbers may be grouped into two or more tiers bythe first reseller (block 1010). Then, access to each tier may beprovided to downstream clients and resellers (block 1015). Each tier maybe re-branded by the first reseller to obscure the actual source of thetelephone numbers in the tier. Telephone numbers may be automaticallyselected from each tier by the software application so as to maximizethe profit for the first reseller. Method 1000 may also be performed forother services besides providing telephone numbers and telephone numberactivation. Also, method 1000 may be performed by a plurality ofresellers in a VoIP network.

Turning now to FIG. 11, a block diagram of one embodiment of a cloudbased VoIP service coupled to a multi-hierarchy of resellers is shown.Cloud 1100 may provide the computing resources for executing a VoIPsystem management SaaS 1135, and resellers 1105, 1110, and 1115 may becoupled to cloud 1100 via internet 1130. Cloud 1100 may include server1120 and database 1125 for hosting the SaaS 1135 and storing thecorresponding data. Server 1120 and database 1125 are representative ofany number of servers and databases, respectively, that may reside incloud 1100.

Resellers 1105-1115 are representative of any number of resellers thatmay be connected to cloud 1100 for accessing the multi-tenant SaaS 1135.Each of resellers 1105-1115 may include any type of computing device(s)for connecting to cloud 1100 via internet 1130. Resellers 1105-1115 arealso representative of any number of levels of hierarchy for a resellernetwork. For example, reseller 1115 is shown as a downstream reseller ofreseller 1110, and additional downstream resellers may be coupled belowreseller 1115. Each reseller 1105-1115 may access and executemulti-tenant SaaS 1135, and the data and configuration of SaaS 1135 maybe virtually partitioned to accommodate each reseller. In other words,each reseller 1105-1115 may run a customized virtual applicationinstance of SaaS 1135. Cloud 1100 may also be coupled to a plurality ofvendors (not shown) via internet 1130. SaaS 1135 may provide eachreseller 1105-1115 access to the VoIP services supplied by thesevendors.

It is noted that the above-described embodiments may comprise software.In such an embodiment, program instructions and/or a database (both ofwhich may be referred to as “instructions”) that represent the describedsystems and/or methods may be stored on a non-transitory computerreadable storage medium. Generally speaking, a computer readable storagemedium may include any storage media accessible by a computer during useto provide instructions and/or data to the computer. For example, acomputer readable storage medium may include storage media such asmagnetic or optical media, e.g., disk (fixed or removable), tape,CD-ROM, DVD-ROM, CD-R, CD-RW, DVD-R, DVD-RW, or Blu-Ray. Storage mediamay further include volatile or non-volatile memory media such as RAM(e.g., synchronous dynamic RAM (SDRAM), double data rate (DDR, DDR2,DDR3, etc.) SDRAM, low-power DDR (LPDDR2, etc.) SDRAM, Rambus DRAM(RDRAM), static RAM (SRAM)), ROM, Flash memory, non-volatile memory(e.g. Flash memory) accessible via a peripheral interface such as theUSB interface, etc. Storage media may include micro-electro-mechanicalsystems (MEMS), as well as storage media accessible via a communicationmedium such as a network and/or a wireless link.

In various embodiments, one or more portions of the methods andmechanisms described herein may form part of a cloud computingenvironment. In such embodiments, resources may be provided over theInternet as services according to one or more various models. Suchmodels may include Infrastructure as a Service or Integration as aService (IaaS), Platform as a Service (PaaS), and Software as a Service(SaaS). In IaaS, computer infrastructure is delivered as a service. Insuch a case, the computing equipment is generally owned and operated bythe service provider. In the PaaS model, software tools and underlyingequipment used by developers to develop software solutions may beprovided as a service and hosted by the service provider. SaaS typicallyincludes a service provider licensing software as a service on demand.The service provider may host the software, or may deploy the softwareto a customer for a given period of time. Numerous combinations of theabove models are possible and are contemplated.

Although several embodiments of approaches have been shown anddescribed, it will be apparent to those of ordinary skill in the artthat a number of changes, modifications, or alterations to theapproaches as described may be made. Changes, modifications, andalterations should therefore be seen as within the scope of the methodsand mechanisms described herein. It should also be emphasized that theabove-described embodiments are only non-limiting examples ofimplementations.

What is claimed is:
 1. A system for managing a Voice over Internet Protocol (VoIP) network, the system comprising: a database; and a server coupled to the database; wherein the server is configured to: aggregate a plurality of services of a first type, wherein at least a portion of the plurality of services are procured from one or more vendors; group the plurality of services into two or more tiers; and provide access to the two or more tiers to downstream resellers.
 2. The system as recited in claim 1, wherein the server is further configured to: aggregate a plurality of services of a second type, wherein at least a portion of the plurality of services are procured from one or more vendors; group the plurality of services of the second type into two or more tiers; and provide access to the two or more tiers to downstream resellers.
 3. The system as recited in claim 1, wherein the first type of service is telephone number activation.
 4. The system as recited in claim 1, wherein services are automatically selected from a given tier such that a margin is maximized for a first reseller.
 5. The system as recited in claim 1, wherein at least a portion of the plurality of services of the first type are supplied by a first reseller.
 6. The system as recited in claim 5, wherein the system further comprises a plurality of resellers providing VoIP service to resell VoIP services to other resellers.
 7. The system as recited in claim 6, wherein a second reseller has access to a first service of a first type through at least two separate paths, and wherein the server is configured to automatically select a path with a lowest cost for the first service.
 8. A method comprising: aggregating a plurality of Voice over Internet Protocol (VoIP) services of a first type, wherein at least a portion of the plurality of VoIP services are procured from one or more vendors; grouping the plurality of VoIP services into two or more tiers; and providing access to the two or more tiers to downstream resellers.
 9. The method as recited in claim 8, further comprising: aggregating a plurality of VoIP services of a second type, wherein at least a portion of the plurality of VoIP services are procured from one or more vendors; grouping the plurality of VoIP services of the second type into two or more tiers; and providing access to the two or more tiers to downstream resellers.
 10. The method as recited in claim 8, wherein the first type of VoIP service is telephone number activation.
 11. The method as recited in claim 8, wherein VoIP services are automatically selected from a given tier such that a margin is maximized for a first reseller.
 12. The method as recited in claim 8, wherein at least a portion of the plurality of VoIP services of the first type are supplied by a first reseller.
 13. The method as recited in claim 12, further comprising aggregating a plurality of VoIP services of the first type for provision by a second reseller, wherein at least a portion of the plurality of VoIP services are procured from the first reseller.
 14. The method as recited in claim 13, wherein the second reseller has access to a first service of a first type through at least two separate paths, and the method comprises automatically selecting a path of the two separate paths with a lowest cost for the first service.
 15. A non-transitory computer readable storage medium comprising program instructions, wherein when executed the program instructions are operable to: aggregate a plurality of Voice over Internet Protocol (VoIP) services of a first type, wherein at least a portion of the plurality of VoIP services are procured from one or more vendors; group the plurality of VoIP services into two or more tiers; and provide access to the two or more tiers to downstream resellers.
 16. The non-transitory computer readable storage medium as recited in claim 15, wherein when executed the program instructions are further operable to: aggregate a plurality of VoIP services of a second type, wherein at least a portion of the plurality of VoIP services are procured from one or more vendors; group the plurality of VoIP services of the second type into two or more tiers; and provide access to the two or more tiers to downstream resellers.
 17. The non-transitory computer readable storage medium as recited in claim 15, wherein the first type of VoIP service is telephone number activation.
 18. The non-transitory computer readable storage medium as recited in claim 15, wherein VoIP services are automatically selected from a given tier such that a margin is maximized for a first reseller.
 19. The non-transitory computer readable storage medium as recited in claim 15, wherein at least a portion of the plurality of VoIP services of the first type are supplied by a first reseller.
 20. The non-transitory computer readable storage medium as recited in claim 19, wherein the second reseller has access to a first service of a first type through at least two separate paths, and the program instructions are operable to automatically select a path of the two separate paths with a lowest cost for the first service. 